SPOKANE, WA. — August 2, 2006 — Next IT Corporation announced today that the United States Army has successfully deployed its intelligent self-service capability on the GoArmy website. Appearing as SGT STAR, the self-service capability—powered by Next IT's ActiveAgent™ intelligent self-service platform—was delivered on time and on budget.
ActiveAgent™ resides on the GoArmy website as SGT STAR, the Army's virtual assistant. SGT STAR is a dynamic, intelligent self-service solution that helps Army website visitors quickly navigate the site and retrieve Army career-related information, while simultaneously answering questions and directing communication based on personal interaction with the user. The ActiveAgent technology augments the Army's online recruiting staff for providing online information and pre-qualifying potential new service members.
"SGT STAR's debut on GoArmy.com is not only a benchmark event for Next IT, it's a leap forward in the arena of personalized interaction on the web and other service channels," said Fred Brown, President and CEO of Next IT.
ActiveAgent's natural language interface combines the responsive accessibility of live support with the cost effectiveness of self-service. GoArmy website visitors will use SGT STAR to get accurate text and auditory responses to very specific questions about the benefits of an Army career and the service in general.
"The United State Army competes like every other large organization for the best and the brightest talent our country has to offer." says Gary M. Bishop, Deputy for the Strategic Outreach Directorate for the US Army Accessions Command. "We believe SGT STAR will be of great assistance to website visitors looking for information on the opportunities available to them in the United States Army."
About GoArmy
www.goarmy.com is the official website of the United States Army. With over 15,000 pages of discrete Army-related information, it is one of the most sophisticated US Government websites. The U.S. Army is made up of committed Enlisted Soldiers and Officers serving together to protect America’s freedoms and to preserve the peace.
About Next IT Corporation
Next IT Corporation is fundamentally changing the way organizations interact with website visitors and customers by designing software solutions that employ artificial intelligence (AI) technologies. Users of Next IT's advanced AI software solutions include government, commercial, and educational organizations.
The United States Army's website is at www.GoArmy.com
Next IT's website is at www.nextit.com
Press Contact:
Jennifer Mitchell
Next IT Corporation
509.458.8656
marketing@nextit.com
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