NEXT IT SIGNS CONTRACT WITH BECU
Credit Union to Revolutionize Online Banking for its Members
SPOKANE, Wash. (December 30th, 2008) – Next IT Corporation announced today it has signed an agreement with BECU to implement its ActiveAgent™ solution on both BECU’s external Web site, www.becu.org as well as its employee intranet site. Ranked the fourth largest credit union (by asset size) in the United States, BECU is the largest credit union in Washington State, serving over 580,000 members.
The contract between Next IT and BECU, using Next IT’s ActiveAgent™ technology, will provide the company with advanced Web site functionality, as well as improve the overall member experience and internal support. BECUs new virtual assistant, "Ask BECU" has the ability to determine a users’ intent in questions they ask and then provide them with direct answers and navigation to relevant content. The implementation of the virtual assistant will give BECU employees increased access to company information and answers so they can provide members with more timely and accurate information. Additionally, the virtual assistant will function in a secure account environment, allowing members to get immediate help with respect to their own specific account information.
"BECU is proud to provide Washington residents with the care and support they have now become to expect in their banking. The implementation of Next IT’s ActiveAgent technology is going to allow our employees to continue that level of service online," said Howie Wu, Vice President of Virtual Banking. "At BECU, we recognize the power in online banking and providing our members with the ability to get all of their inquiries managed online. Our virtual assistant will allow both our current members as well as our future members to get answers to all of their questions instantly. In addition, we are proud to be providing our employees with a seamless source of information and expertise that will then translate into even better customer service for our members."
"We are proud of the partnership that we have been able to forge with BECU," said President and CEO of Next IT, Fred Brown. "Today’s credit union member is savvy and needs to be provided with accurate and quick answers to their questions. The implementation of the virtual assistant will provide BECU the ability to better utilize their online banking service and maximize the capabilities of their staff."
About Boeing Employees Credit Union
With more than 580,000 members and more than $8.5 billion in assets, BECU is the largest credit union in Washington State and one of the top five financial cooperatives in the country. BECU has more than 45 branches and over 150 ATMs located throughout Western Washington. All Washington state residents are eligible to join BECU. To find out more about BECU, please visit www.becu.org.
About Next IT Corporation
Next IT creates Human Emulation Software™ that is redefining the way humans and technology interacts. Next IT's core platform ActiveAgent™, allows users to chat with the technology, and it will provide incredibly accurate, tailored responses in every probable situation. Responses are delivered verbally and in text and users are navigated-to and guided-through Web content based on the specialized training ActiveAgent receives. Every ActiveAgent solution is configured with messaging to support branding, customer relations and sales support strategies, delivering a consistent message to every user across multiple service channels. For more information on Next IT, please visit www.NextIT.com.
Press Contact:
Jennifer Snell
Next IT Corporation
509.242.0776
marketing@nextit.com
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