|
ActiveAgentTM for Call Centers
engaging the world one conversation at a time
Catapult Customer Care
ActiveAgent works with your existing CRM/informational systems to bridge the gap between your agents and the answers they need without the frustration of navigating content, data and other complicated systems. CSRs are able to ask your ActiveAgent Virtual Expert natural language questions and receive consistent answers with unrivalled accuracy. Whether sales or service-oriented, CSRs spend less time searching and more time serving your customers, dramatically reducing hold times and next-tier call escalation, while maximizing service resolution and sales opportunities.
Transform Training
ActiveAgent combines the finest attributes of your best employees to provide the most comprehensive support possible and is available to every CSR, 24 hours a day, 7 days a week. Training time typically devoted to informational systems and resource navigation is significantly decreased, revolutionizing the training cycle. CSRs feel more confident and better supported with ActiveAgent, reducing turnover and improving employee satisfaction.
| Key Features |
| 24 x 7 customer care.Your Virtual Expert works around the clock to support your staff. |
| Natural language dialogue creates a conversation with your CSRs, in a language they understand. |
| ActiveAgent answers most questions on its own, improving productivity by allowing your supervisory and training staff to focus on the situations that truly require next tier escalation. |
| ActiveAgent puts the support of your best staff armed with the most current and relevant information to work for every individual customer service representative. |
| With ActiveAgent, CSRs receive the same support in a live setting as they do in the training room. |
| ActiveAgent’s reporting capabilities give you a true pulse of customer and CSR trends, training impact, and user satisfaction in near real-time. |
| At the heart of human emulation is human intelligence. The content of your Virtual Expert is 100% driven by you. |
|