Project Management
Next IT employs advanced project management practices that save time and money—our time-tested, industry standard processes have been used successfully by software companies around the world.  Next IT has created and employs a repeatable implementation process derived from our experience and valuable lessons-learned during our product deployments.  We will adapt our approach to blend with the customer’s methodology to minimize customer impact and help ensure that projects are delivered on time and within budget.  We strive to achieve the highest levels of customer satisfaction.

Knowledge Base Creation
The ActiveAgent knowledge base is the heart of the virtual agent functionality.  Creating and maintaining this repository is critical to a successful implementation of ActiveAgent and the payoff of excellent ongoing operations.  We’ve spent a significant portion of our research and development budget creating tools that simplify knowledge base creation and maintenance process.  During ActiveAgent implementations, we provide both software tools and staff to help guide your subject matter experts through the knowledge base creation process.

Integration
The finest customer service grows out of a personal relationship. With access to backend customer data, ActiveAgent can closely emulate that personal relationship.  Logged-in customers feel welcome and understood when the virtual agent references specific account knowledge and can make recommendations based on customer preferences.  The ActiveAgent platform can easily integrate with your web site and other backend systems using web services, API’s or custom interfaces.  This architecture makes it easy to create new integration points with no customization needed within the ActiveAgent solution itself.  Next IT has the knowledge and the tools to make ActiveAgent work to its fullest potential in both your public and secure environment.

Hosting
ActiveAgent can be hosted either on your premises or ours.  We offer enterprise level hosting solutions either at Next IT or through one of our partners, depending on your hosting and security requirements.