J.D. POWER AND ASSOCIATES SELECTS NEXT IT
TO ADDRESS ROUNDTABLE OF CHAMPIONS ATTENDEES
CEO Brown Chosen as Keynote Speaker for Call Center Forum
Spokane, Wa. (October 16, 2008) — Next IT, the leading creator of human emulation software, was selected to address call center executives at the J. D. Power and Associates' prestigious 2008 Roundtable of Champions November 6th and 7th at the Trump Tower & Hotel in Chicago, IL.
Next IT CEO Fred Brown has agreed to serve as the forum’s keynote speaker. Brown is a software maverick with a history of groundbreaking software innovation.
"At Next IT, our commitment to serve the call center industry is echoed in the passion for customer satisfaction represented by this forum of leaders," says Brown. "We are pleased to be a part of such an important event."
The event is a unique "winners-only" forum comprised of more than seventy senior-level executives representing those companies who have demonstrated a commitment to customer satisfaction and have been Call Center Certified (CCC) by J.D. Power and Associates.
"Next IT shares our commitment to excellence in customer satisfaction," says John Hazen, Director of J.D. Power's 'Voice of the Customer' initiative. "Fred Brown’s passion for creating leading-edge technology makes him the ideal choice to kick-off our roundtable of champions."
Next IT is changing the way call centers do business, creating solutions that connect people with technology to revolutionize call center operation and productivity. Next IT’s core solution, ActiveAgent™, works with existing informational systems to bridge the gap between agents and the answers they need with accuracy, scalability, and operational efficiency. CEO Fred Brown views this forum as imperative to the evolution of the call center.
"It is exciting when leaders come together," says Brown. "By sharing our innovative ideas and strategies, we will positively impact the future of the call center."
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About Next IT Corporation
Next IT's Human Emulation Software™ creates Virtual Experts that are redefining the communication between people and technology, with customers such as Alaska Air (www.alaskaair.com), U.S. Army (www.goarmy.com) and Merrill Lynch. The company’s core platform, ActiveAgent™, accurately understands and interprets natural language questions and delivers exact results across multiple service channels such as the Web, contact center, intranet, mobile devices, and more. For more information on Next IT and their Virtual Experts, please email info@nextit.com
or visit www.NextIT.com.
Press Contact:
Jennifer Snell
Next IT Corporation
509.242.0776
marketing@nextit.com
Back to News