ActiveAgentTM
Any user, any channel, any question... the right answer, every time.
Next IT's Human Emulation Software™, ActiveAgent™, creates Virtual Experts for organizations that are redefining customer service through technology.
As a single solution, ActiveAgent™ accurately understands and interprets users' natural language questions and delivers exact results. ActiveAgent leverages an organization's entire asset and resource portfolio through multiple service channels such as the web, contact center, intranet, mobile devices, and more with accuracy, scalability and operational efficiency.
A Technology Revolution
Our technology is actually changing the way our customers do business. Our determination to meet the needs of our customers allows us to focus on creating solutions with verifiable results. ActiveAgent transforms self-service information access from frustrating and one-sided to satisfying and dynamic by intelligently accommodating individual communication styles and preferences, engaging users through natural language dialog and precise knowledge to successfully find answers and resolve issues across every touch point.
The Perfect Representative
For any organization, the ideal way to communicate with customers would be through its "best" sales or support staff. Imagine the potential of the perfect representative of your company, multiplied. Your ActiveAgent Virtual Expert never strays from your messaging or branding, always has the most current and accurate information, and is at work for you 24/7. ActiveAgent embodies all of the best characteristics of your highest performing representatives, allowing users to ask natural language questions and receive relevant, content-specific answers with unrivalled accuracy. ActiveAgent understands the intent of your user, tailoring issue-resolutions and suggestions to fit the wants and needs of the individual user. Then, at the most appropriate times, the Virtual Expert is able to up-sell and cross-sell across your entire product line.
The Ultimate User Experience
ActiveAgent catapults the connection between your user and your organization, representing a complete overhaul of the user experience. Next IT's implementation team partners with you to create a completely unique, brand-specific Virtual Expert that delivers a consistent, engaging message to every user. Each Virtual Expert has a personality that not only supports your marketing and sales strategies, but also takes user engagement to another level.
Interaction with ActiveAgent's Virtual Expert is easy, convenient and accurate. Your Virtual Expert's ability to fully resolve a majority of user inquiries without live escalation makes ActiveAgent as effective as it engaging.