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Intelligent Customer Experience Solutions for Your Support Channels
ActiveAgent is a suite of Intelligent Customer Experience Applications for your enterprise that reduces service costs, increases revenues, and strengthens customer relationships.
Built on an Intelligent Context-based Engine, The ActiveAgent suite leverages “best practice” sales and service strategies and existing knowledge to dramatically reduce Tier 1 and Tier 2 support across multiple channels. By enabling companies to empower their customers we create value through differentiation, satisfied customer experience, and lower costs.
ActiveAgent takes the form of a “Virtual Expert” or “Agent” that understands natural language dialog and can even respond in a real voice. These Virtual Experts help organizations engage their users to discover and accurately interpret their requests to then deliver the desired results, navigation, and information.
ActiveAgent applications include:
ActiveAgent for your Website
Intelligently engage your Internet visitors through natural language dialog and precise site navigation to successfully find answers, resolve issues and upsell products. Learn More >
ActiveAgent for your Contact Center
A solution suite that spans the multi-channel customer care environment, helping your organization deliver accurate and consistent information while strengthening your brand through intelligent, conversational engagement and rapid response across the business. Learn More >
ActiveAgent for your Enterprise
Empower your employees, partners and customers by allowing them to retrieve diverse company information using their own natural language dialog, not the sometimes confusing hierarchy of your intranet. Learn More >
The ActiveAgent Intelligent Customer Experience suite includes a robust set of configuration, reporting and learning tools that leverage your existing knowledge, industry vocabularies and best sales and service practices to build trusted dependable “ActiveAgents”. These tools include:
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System Training Tools |
ActiveLab™, DiscussionReview™, and ApprovalManager™ allow administrators, subject matter experts, and authorizing personnel to collaborate to create and perfect conversation paths for optimum engagement, discovery, and delivery for your website or content system. |
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ActiveReports™ |
Instead of just counting words, phrases, or clicks we are able to report on the “intent” your users had when they come to the site. ActiveReports gives you the capability to operate a 24/7 focus group with your actual customers. |
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ActiveChat™ |
ActiveAgent’s live chat capability provides a seamless transition between the Virtual Agent and online chat staff. The web user initially engages the Virtual Agent through web chat, but can choose to move the discussion to a real person. |
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