Customer Quotes

With over 1.6 million questions answered so far, Ask Jenn is providing the entire Alaska Air community, customers and employees alike, an incredibly efficient and unique self-service experience.  Don’t take our word for it.  Just listen to Alaska’s users…

From Alaska Air Customers using Jenn on the Website
"Great!  Easiest travel site I have used EVER!"

"I’m amazed by the accuracy and relevance to my questions."

"After using several websites over the years, this is a really pleasant way of doing business."

"Excellent.  I think I may be looking at the future of web development. Congratulations."

From Alaska Air Employees Using Jenn in the Call Center
"I am very happy with the product at this time. A huge THANK YOU to all the folks who spent many hours making this a great tool for us!"

"Super Jenn is soooo easy to use and much faster. She is great! I can't tell you how much faster it is to find information."

From Steve Jarvis, VP of Sales, Marketing & Customer Experience, Alaska Airlines
"Our implementation of ActiveAgent has exceeded my expectations.  I am very comfortable that we’ll meet my goals for operational efficiencies, enhancing the user experience and brand awareness.  The results to date are outstanding."

"In my mind, our implementation of Jenn and the value she will bring to our organization over time make this technology a homerun for any company."

Greg Gatesman, COO US Advisory, Merrill Lynch
"We see hundreds of vendors a year who put on great shows. [Next IT] does what it says it’s going to do."

"Our desktops contained the most powerful technological tools in the industry, which actually created the problem that ActiveAgent solved."

Paula Spilman, IT Project Manager, U.S. Army Accessions Command
"We threw a lot of challenges at Next IT and they handled them all, while still meeting a tight deadline and established budget.  In my mind that is the very definition of a successful project."

Suzanne Nagel, Media, Web and Licensing Program Manager, U.S. Army
"Next IT has made my job so much easier."

Gary Bishop, U.S. Army
"The difference between Next IT and it's competitors is the degree of interpersonal communications they bring to the search space."

Joe Poss, Director of Development, Gonzaga University
"We wanted to bring interaction and dialogue to Gonzaga’s website. Next IT provided the miracle we needed."

Kyle Welsh, Director of Technology Services, BECU
"Next IT has a technology that will really take off."