Next IT understands that providing first class technical support is critical to the success of any enterprise software application. With this in mind, Next IT has assembled a support team made up of some of our most knowledgeable staff members to ensure the successful problem resolution.
To meet our customer's business needs, we offer three levels of support for our products.
Premium Support
Premium Support provides around-the-clock support to correct serious issues that impact mission critical systems. Additionally, a portion of the fee for Premium support can be directed each year to specific maintenance tasks that you would like to outsource to Next IT.
Enhanced Support
Enhanced Support provides around-the-clock support for serious issues that impact mission critical systems.
Standard Support
Standard Support provides support from the Next IT helpdesk during our normal business hours, excluding holidays.