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Technical Assistant
Next IT is currently seeking a Technical Assistant to be based at our Corporate Office in Spokane, WA.
Responsibilities:
- Research, develop, and write content for printed manuals, documentation, and supporting materials for software, hardware, technical procedures, and computer-related services.
- Research, develop and write content for user, admin and reference guides.
- Identifies, classifies and documents the location of all relevant project documentation that would be beneficial for helping to resolve issues and/or answer questions reported to the Help Desk.
- Write, organize, enter, and compile online help files to support end users.
- Prepares and maintain documentation and publications relating to users, systems, programming, operations, products, and services.
- Interview programmers, engineers, developers, and other technical personnel to become familiar with product technology and development methods.
- Maintain an understanding of applications and levels of user proficiency.
- Coordinate layout and organization of documentation while also reviewing and revising previously created documentation.
- Create graphical image, flow chart, and diagram for inclusion in documentation.
- Participate in developing a sustainable knowledge management plan.
- Participate in Avatar Persona work under the guidance of the Marketing Department.
Qualifications:
- Must be experienced in maintaining confidentiality with regard to information processed, stored or accessed.
- Must have strong organizational skills and be detail-oriented with an emphasis on follow-through.
- Must be multi-task oriented with the ability and desire to work in an ever-changing fast-paced environment.
- Strong writing skills.
- Possesses strong oral and written communication skills and understands the audience he or she is speaking to.
- Proficient in MS Office Suite (Word, Visio, Excel and PowerPoint) with an emphasis on Word and Excel.
- Experience writing technical manuals, journals and/or other business documentation preferred.
Education/Experience: Associate’s degree or equivalent from two-year college or technical school, or at least 1-2 years combined related education/experience.
Other: Next IT offers a fast paced work environment with competitive compensation and excellent benefits including health, dental, vision and 401(k).
Next IT Corporation is an Equal Opportunity Employer and strongly supports diversity in the workplace. Next IT is an E-Verify participating employer, an online employment verification program.
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