Technical Coordinator

Next IT is seeking an experienced Technical Coordinator to perform documentation, use case development, technical writing and other tasks within the Component Management team in order to accelerate the development of its AgentSuite product.

Responsibilities:

• Work with Component Managers (CM) to develop meaningful Use Case data to assist with the development process for new enhancements to AgentSuite component applications.
• Work with CMs and Development teams to build detailed functional application requirements.
• Work with internal Next IT teams to translate end user needs into functional requirements.
• Document existing and planned application functionality for consistent communication with clients and internal Next IT teams.
• Work with CMs to review existing documentation and processes for ongoing refinement and improvement.
• Work with CMs to document processes and business flows in visual and textual formats. This includes documentation of the processes/flows with a component as well as across multiple components.
• Working with CMs and internal Next IT training team to develop Launch Training programs to be used internally and with external clients.
• Attend weekly team and Suite Enhancement meetings.

Requirements:

• Proven computer, organization and writing skills for documentation development and review, including user, functional and technical software requirements as well as process and workflow.
• Multi-tasking and time management skills.
• Knowledge of information technology, software development or enterprise software deployment.
• Ability to recognize existing and potential problems and alleviate them while placing the highest priority on the goals/visions of the Suite.

Education/Experience: The ideal candidate will offer a Bachelor’s Degree from an accredited college or university coupled with 2-3 experience as a Business Analysis, Technical Writer or similar experience or a combination of education and experience. The presentation of a digital portfolio and/or web site demonstrating Technical Writing skills and samples is highly recommended.

Other: Next IT offers a fast paced work environment with competitive compensation and excellent benefits including health, dental, vision and 401(k).

Next IT Corporation is an Equal Opportunity Employer and strongly supports diversity in the workplace. Next IT is also a participating employer in E-Verify, an Internet based employment eligibility system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration.