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ActiveAgent™ for your Website
In order for you to truly realize the ROI from your website, you must satisfy your customers by resolving their issues immediately. Studies show that the amount of time lapsing between first contact and problem resolution is directly related to increased cost of service.
ActiveAgent can accomplish initial contact problem resolution by first engaging website visitors, then discovering the intent of the user’s visit through clarifying questions and lastly presenting the correct information.
Eliminate Customer Confusion
Online customers often become confused after they perform a search and are inundated with lists of links. ActiveAgent removes the possibility for confusion by delivering the exact content the customer is looking for.
For example, if a customer says, “I am looking for a Bluetooth headset for my Motorola RAZR under $100” ActiveAgent is able to provide an answer that systematically matches the customer's expectations.
Increase Customer Loyalty
ActiveAgent makes shopping for products easy by creating a uncomplicated "In-store" experience. Through guided and personalized service, online customers will enjoy the benefits of the most knowledgeable Customer Service Rep from the comfort of a home, office, or wireless hot zone. Successful visits lead to return visits and increased revenue.
Solution benefits for an exceptional customer experience
Streamline Issue Resolution
Whether a customer is requesting information via online chat or a call to your contact center, that customer will interact with ActiveAgent. ActiveAgent is equipped with the deepest knowledge and best sales and service practices needed to resolve problems or quickly provide precise and accurate information.
Minimize Support Costs
ActiveAgent solves problems fast by engaging the customer and discovering the intent. Since ActiveAgent is powered by core technology that uses an advanced knowledge hierarchy, questions are accurately answered and problems are quickly solved thus reducing support costs.
Boost Customer Satisfaction
Consumers are faced with more choices than ever, and providing top-notch customer service is essential to retaining existing customers and attracting new ones. With ActiveAgent, your customers receive the information they need, when they need it, cementing their relationship with your organization.
Key Features at a Glance
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Quality 24x7 Customer Care |
Boosts customer satisfaction by providing consistent service around the clock. Answering product questions and solving customer problems has never been more convenient. |
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Comprehensive Selling and Cross Selling Tools |
Increases revenues by evaluating customer requirements and offering the right products and services at the right time. |
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Expanded Marketing and Branding Capabilities |
Strengthens customer relationships by reinforcing the brand and delivering targeted marketing messages. |
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Accurate Text and Voice Responses |
Improves customer service and saves money by accelerating problem resolution. Delivers accurate text and voice answers to customer questions.
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Integrated Chat Capabilities |
Speeds problem resolution by transferring a customer to a service representative via a secure chat session if live interaction is warranted. |
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Intelligent Reporting |
Enhances your marketing ability by tracking users’ click activity and conceptual interests, providing real-time market analysis. |
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Powerful Knowledge and Management Tools |
Improves customer satisfaction by allowing your staff to refine the Agent’s responses and fine tune the KnowledgeBase. |
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