Unrivalled Performance
The ActiveAgent Virtual Expert engages your customers in real conversation, allowing users to ask natural language questions and receive relevant, content-specific answers with unrivalled accuracy. Users interact with ActiveAgent through a Virtual Expert in a chat-like setting where responses are delivered verbally and in writing. The ActiveAgent Virtual Expert provides incredibly accurate, tailored responses in every probable situation. During the chat session, users are able to ask anything from general topic to specific account questions in their own words and are then navigated-to and guided-through web content based on the specialized training the Virtual Expert receives through ActiveAgent. ActiveAgent is goal-oriented and context-intuitive, tailoring a personalized dialogue to the wants and needs of the individual customer in a language they understand. The consistency and efficiency of your web self-service not only engages your customer, it keeps them coming back again and again.

Unmatched ROI
When an ActiveAgent Virtual Expert is implemented on an organization’s frontlines for self-service, it alleviates the high volume, low value calls by answering all tier 1 and tier 2 questions. These are the majority of questions that bog down a contact center, and lead to outsourcing requirements to meet business goals. ActiveAgent’s ability to fully resolve the majority of these inquiries creates an exponential operational cost savings.

Unique Experience
Next IT partners with your organization to create a completely unique Virtual Expert who delivers a consistent, exciting message to every web visitor, 24/7. Every ActiveAgent solution is configured with messaging to support branding, customer relations and sales support strategies. Customers enjoy interacting in your virtual space as much as they appreciate the accuracy of the service they receive.

Key Features

24 x 7 customer care. Your Virtual Expert works around the clock to serve your customers.

Natural language dialogue creates a conversation with your customers, in a language they understand.

One-click ‘live chat’ escalation easily connects customers with live agents.

ActiveAgent is able to answer most questions and perform the most common tasks on its own, allowing your agents to focus on the situations that truly require human interaction.

ActiveAgent’s reporting capabilities give you a true pulse of customer trends, marketing impact, and general satisfaction in near real-time.

At the heart of human emulation is human intelligence. The content of your Virtual Expert is 100% driven by you.