Info sheet – Alme supporting
tools, ActiveChat™

 


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Learn more about the Alme natural language platform from Next IT.

Seamless transition from IVA to live chat

Next IT intelligent virtual assistants give your customers an unsurpassed way to get answers and resolve issues. But some questions truly require the assistance of a live representative. ActiveChat offers seamless transition between an intelligent virtual assistant and an online representative.

Download our one-sheet to learn about ActiveChat’s:

  • Integrated live-chat solution
  • CSR ride-along support
  • ActiveReports™ analysis that highlights areas where the language model needs to be updated