Solution sheet – IVAs for telecomm, media and entertainment


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Learn more about the Alme natural language platform from Next IT.

Provide a cutting-edge customer experience on their channel of choice

Over half of all customers contacting your live-help centers have already tried to resolve their issues online.

Learn how IVAs for telecomm, media and entertainment:

  • Make finding answers to service issues as easy as asking a question
  • Support revenue generation by suggesting relevant offers
  • Display information that’s specific to the customer’s account