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Give your customers a better way to regain
Let’s face it: the current state of account login-issue resolution does very little to score points with your customers. In the following whitepaper “Resolve account access issues to improve the customer experience,” you’ll learn about:
- The load that login issues place upon call centers and IT help desks
- The effect of a poor customer experience on customer purchasing habits
- The pros and cons of call centers, live chat and email as solutions to account security management
- How to change customer service from an expense into a revenue driver