Whitepaper – The new customer
service strategy


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Learn more about the Alme natural language platform from Next IT.

Enabling high-touch service without generating high costs

To consumers, full-service and self-service are often seen as a dichotomy. In this whitepaper, leading language-technology expert Dr. Charles Wooters explains how Next IT enables its clients to offer the best of both worlds.

You’ll learn:

  • How the conversational interface holds the key to giving customers what they really want—excellent online service
  • How the Next IT solution is trained on the most relevant customer issues
  • How goal-based dialogue can help users successfully complete complex processes