Press releases

Next IT Honored by Future of Health Technology Institute

Next IT is proud to announce that its healthcare technology has received Lead Product Recognition from the Future of Health Technology Institute (FHTI), a leading health...

Next IT Welcomes Thomas Morrow, M.D. to Medical Advisory...

Next IT is pleased to welcome Thomas Morrow, M.D. to its medical advisory board. In addition to his extensive healthcare experience, Dr. Morrow also brings a fresh...

Value Beyond the Pill: Virtual Health Assistants Bring Patient...

Next IT, the world’s leading provider of virtual assistants, will join pharmaceutical companies and technical-solutions providers at the 2013 Patient Summit USA conference in Philadelphia...

Healthcare Technology Advocate Mary Cain Joins Next IT as...

Next IT, the world’s leading provider of natural language intelligent virtual assistants (IVAs) is pleased to announce the addition of Mary Cain, MPH, to its Medical Advisory Board. Cain’s...

Singularity University’s Dan Barry Joins Next IT’s Technical Advisory...

Next IT, the world’s leading provider of Intelligent Virtual Assistants (IVAs), is pleased to announce a partnership with robotics pioneer and former NASA astronaut Dan Barry...

SWBC Elevates Self-Service by Implementing a Next...

Next IT today announced the launch of their newest Intelligent Virtual Assistant (IVA), “Ask Emily.” Implemented for diversified financial-services leader SWBC, “Emily” is available 24 hours a...

Futurist John M. Smart Joins Next ITs Technical Advisory Board

SPOKANE, WA. (January 9, 2013) — Next IT, the world's leading provider of Intelligent Virtual Assistants (IVAs), today announced a partnership with foresight scholar and systems...

Smart Devices Meet Army Recruiting: The U.S. Army Launches...

The U.S. Army is leading the way with truly on-the-go conversational technology – placing its very popular virtual guide on smart devices. This new approach to real-time...

Intelligent Virtual Assistants Rescuing Consumers from...

Nobody likes talking to an automated phone system. In fact, in a recent report commissioned by Interactions Corporation, 83% of customers stop giving business to companies with bad IVR...

Next IT Partners with Nova Spivack

The next generation of Intelligent Virtual Assistants (IVAs) is making human/machine conversation even more relevant and personal – and a new alliance promises to push the envelope even further...

Pharma and Medical-Information Leaders Become Early...

The healthcare industry continues to take a page from financial services, travel and retail when it comes to improving overall patient experience...

Next IT Webinar: Bridging the Gap Between Us and That

The mobile channel is where your customers live – it’s where they’re engaging with friends, family and increasingly, with brands. This changing landscape creates a wealth of new customer...

Next IT Takes a Seat at the CRM Magazine Multichannel...

We’re in an age of customer engagement where consumers expect faster, more personalized service – regardless of the channel. As a result, companies are faced with the ongoing challenge...

A United Experience: Putting Customers First at the World’s Largest...

Meeting customer demands under the best circumstances can be challenging, particularly with the increasing availability of digital platforms and the risks they can present. Meeting customer...

Amtrak Launches "Ask Julie" Virtual Assistant

Amtrak customers have an additional resource for information with the launch of the new intelligent virtual online assistant, "Ask Julie," on Amtrak.com. "Ask Julie" provides answers to customer questions, all in her...

Next IT To Present at Worldwide Airline Customer Relations...

Half of U.S. consumers currently use a smartphone, and according to ABI Research, the average person will download 37 apps in 2012 alone. With an increasing number of apps entering the...

Account Lockouts - Fuel for Disgruntled Customers

In today’s society, doing business online is a given. Which means accessing your personal accounts online should be simple, right? Unfortunately, no. With more attention being paid to online...

Next IT To Exhibit at Customer Service Experience...

Quality customer service can mean the difference between a satisfied and dissatisfied customer. And, with more service channels than ever before to interact with customers – online, in-person...

Next IT Expands Global Reach with New Partnership in Brazil

The need for perfect, scalable customer service is especially acute in fast-growth economies. Intelligent Virtual Assistants (IVAs) meet that need for customer-focused companies in Brazil...

Next IT Webinar: How IVAs in Healthcare Transform the Patient...

As the complexities of healthcare increase, patients are placing greater demands on providers and actively seeking ways to proactively manage their own care. A converging trend...

Next IT Introduces Web-Ready Intelligent Virtual Assistants for...

Next IT, the largest U.S.-based provider of Intelligent Virtual Assistants (IVAs) today announced the launch of a proprietary telecommunications, media and entertainment Natural Language...

BECU Debuts Access Assistant from Next IT

BECU, one of the top five financial cooperatives in the United States, and Next IT, the largest U.S.-based provider of Intelligent Virtual Assistants (IVAs), today announced that BECU has implemented...

David Loia Named VP of Strategic Markets for Next IT Corporation

Next IT Corporation, the world's leading provider of natural-language Intelligent Virtual Assistants (IVAs), today named David Loia Vice President of Strategic Markets. Loia comes to...

Next IT Embraces Mobile and Tablet Platforms

According to market research firm Canalys, smartphone sales in 2011 outpaced that of all PCs, proving that the anywhere, anytime access offered by these devices is catapulting their popularity as...

Next IT Releases ActiveAgent for Airlines

Next IT, creators of Intelligent Virtual Assistants (IVAs) like "Alex" at United.com and "Jenn" at Alaskaair.com, has announced the launch of ActiveAgent™ for Airlines, a highly developed...

Next IT Expands Bench of Pharmaceutical Industry Expertise

Next IT, a leading provider of Intelligent Virtual Assistants for business, is expanding its sales team to address the significant customer support needs of the healthcare and pharmaceutical....

Seargeant Star Re-Enlists with Next IT

The U.S. Army has renewed its software development contract with Next IT, a Spokane-based company that specializes in the creation of Intelligent Virtual Assistants through...

United Airlines Signs Deal with Next IT

Next IT, a leading provider of intelligent virtual assistants for business, announced that it has reached a multi-year deal with United Airlines. Next IT will provide a natural, or every-day...

Webinar Conquering Customer login Issues

On Tuesday, September 13 at 1pm ET, virtual agent developer Next IT will host "Conquer Customer Login Issues," a complimentary, educational webinar exploring online account creation and...

Next ITs ActiveAgent for Live Chat

Next IT, whose online virtual agents answer more than 100,000 questions daily for customers in need, is launching the first virtual assistant software that will replace the delays and inefficiencies of...

Aetna Ann Hits Two Million Chats

Aetna (NYSE: AET) members are enjoying expanded service from "Ann," the company's virtual online assistant that provides members with personalized guidance to find health...

Jeff Hamilton Elected
to Next IT Board of...

Next IT, a leading provider of conversational Virtual Employees for customer service, is pleased to announce the addition of Jeff Hamilton to its board of directors. Mr. Hamilton brings his...

Expedia Chooses Next IT

Expedia.com®, the world's largest online travel company has chosen Next IT, a leading provider of Intelligent Virtual Assistants (IVAs) for business, to create and implement its new vision for...

Next IT Announces David Kelley to its...

Next IT, a leading provider of virtual employees for business, is pleased to announce the addition of David M. Kelley to its board of directors. An executive with over 25 years of experience in the...

Conversational Systems Technology Conference

Next IT Corporation, the leading provider of conversational virtual employees for business, announced today that Next IT Chief Technology Officer Dr. Charles Wooters has accepted...

SpikeSMS

Gonzaga University and software company Next IT today announced the launch of a Virtual Agent capable of responding to questions via SMS Text, allowing students to get the answers...