Equipment troubleshooting tips, service and equipment offers, answers to billing questions—your website features nearly everything your customers need to get the most out of their service. But for customers, using your website to get an answer or solve a problem can be difficult. That’s why 57% of customers who visit an enterprise website to resolve an issue end up seeking the advice of a live representative.
Next IT virtual assistants make doing business online or on smart devices easy, leading your customers to the information they need and helping them complete forms and tasks by allowing them to simply ask for what they need. Answers are delivered immediately—with no wait time, no matter how many customers need help.
Our virtual assistants, built on the leading Alme® natural language platform, actually recognize the context in which the conversation is taking place. This applied intelligence means Next IT virtual assistants can highlight appropriate offers and the most relevant selling points to drive revenue. Personalized, real-time support reduces shopping cart abandonment. With guaranteed accuracy, our virtual assistants have proven to dramatically reduce the demand on live phone and chat representatives.
Our industry-leading intellectual property combined with an unbeatable ability to implement virtual assistants has made Next IT the trusted choice for some of the world’s most dynamic companies, like Alaska Airlines, Aetna, Merrill Lynch and the U.S. Army. Millions of interactions with telecommunications, media and cable customers have enabled us to create a fully developed natural-language model that can be implemented quickly and that's proven to deliver incredible accuracy and exceptional performance.