Frost and Sullivan

6 Criteria that Make a World-Class Virtual Assistant

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By giving customers instant access to the information and services they want, virtual assistants, conversational interfaces and chatbot technology are revolutionizing the way businesses connect with customers.

In the following report, Frost & Sullivan breaks down the six criteria they used to evaluate technology providers to choose the recipient of the 2016 Global Technology and Innovation Award for Conversational A.I. and Chatbots.

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