Downloads

See how Jenn keeps customers connected.
Case Study - Alaska Air

Aetna's Ann helps members follow through.
Case Study - Aetna Ann

Capabilities of the Next IT flagship product.
ActiveAgent Overview

Keep up with your online customers, while keeping costs down.
ActiveAgent for Live Chat Solution Sheet

Benefits, features and requirements: an in-depth look.
ActiveAgent for Live Chat Data Sheet

Learn how to keep users connected to their accounts
Access Assistant Solution Sheet

Capabilities and requirements: an in-depth look.
Access Assistant Data Sheet

Find out how to empower users on the go.
ActiveAgent for Mobile Device

Seamless transition from Virtual Employee to live chat.
ActiveAgent Supporting Tools, ActiveChat

Intelligent Virtual Assistants - Best Practices in Personalized Web Self-Service
Whitepaper - Intelligent Virtual Assistants

Enabling high-touch service without generating high costs.
White Paper - A New Vision for Self Service