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In the News
Human Emulation news surrounding Next IT.
2012
2011
- 2012 Trends to Watch: Customer Service
- Virtual Agents Can Improve the Travel Experience
- The Trouble with Live Chat
- Aetna Members Get Ann-swers
- Customers Don't Want To Talk To You, Either
- Reducing the Call Center Cost of Login Recovery Should Be A Top eBusiness Priority
- Aetna Members Get Answers
- The Dismal State Of Web-Based Customer Service
- Chat's Customer Experience Promise
- Definition: Virtual Digital Assistants, Chat-bots, Conversational Artificial Intelligence, Avatars...
- 'Jeopardy' champs take on IBM's Watson
