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NEXT IT WEBINAR: INDUSTRY ANALYST ANALYST DIANE CLARKSON AND BECU VP OF VIRTUAL BANKING HOWIE WU ON CONQUERING CUSTOMER LOGIN ISSUES

SPOKANE, WA. (September 7, 2011) - On Tuesday, September 13 at 1pm ET, virtual agent developer Next IT will host "Conquer Customer Login Issues," a complimentary, educational webinar exploring online account creation and login issues, their effect on the customer experience, and ways that organizations are using technology to empower users to stay connected to their online accounts.

Featured speaker Diane Clarkson, an Industry Analyst with Forrester Research Inc. will shed light on the prevalence of customer-login issues and their effects on business that many organizations have come to accept as unavoidable.

Howie Wu, VP of Virtual Banking at BECU, one of the top five financial cooperatives in the U.S., will discuss how virtual agent technology works to fulfill their mission of perfect member experience. Next IT Vice President Tracy Malingo will also introduce a new product from Next IT that actually solves online account issues, in real-time and right on your website.Webinar Details:

Date: Tuesday, September 13
Time: 1pm ET
Duration: 1 hour
Who should attend? Any e-Business Professional or Customer Care Executive interested in keeping their customers online
Speakers: Forrester Analyst Diane Clarkson; BECU VP of Virtual Banking Howie Wu, and Next IT VP Tracy Malingo
Technical Requirements: Internet connection and computer speakers for audio or phone for dial-in, if you prefer

To learn more and to register for this informative webinar, visit:http://www.nextit.com/resources/webinars/conquer-customer-login-issues/

About Next IT
Next IT is the largest U.S.-based provider of Intelligent Virtual Assistants and helps companies deliver the perfect online customer experience. Its Intelligent Virtual Assistants combine the intimacy of 1-to-1 service that customers love, with the speed and accuracy of automated self-service that scales cost-effectively. Some of the world's largest organizations rely on Next IT for conversational customer care that boosts satisfaction, loyalty and revenue including Aetna, Alaska Airlines, United Airlines, Shaw Communications and the U.S. Army.

Next IT Media Contact
Jacquelyn D’Andrea
NextIT@corporateink.com
(617) 969-9192

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