Resources

Taking Live Chat from Good to Great

Supplement your live chat agents and never miss another opportunity again.

Learn how to maximize the value of your live chat representatives through a virtual agent enhancement that allows you to interact with all of your customers.

Tuesday, September 27, 2011
1pm ET

Register today for this 30-minute educational webinar featuring Gary Bishop, current President and CEO of TelePresence Consulting and former U.S. Army Strategic Outreach Deputy Director for Advertising and Marketing, and Next IT Executive Vice President Jeff Brown as they discuss trends in the marketplace and how to get the most out of your web customer service experience.

"Only one out of three online consumers prefers to call rather than to use online customer service."  The Metamorphosis to Agile Customer Service, Forrester, Inc., August 23, 2011

Learn how implementing a virtual agent to enhance your live chat service enables you to:

  • Serve customers when and where they want - with no waiting in a queue
  • Maximize the value of your live chat agents by allowing them to focus on questions that truly require their assistance
  • Free-up resources to take advantage of sales opportunities

About the Speakers

Gary _bishopGary Bishop, President and CEO, TelePresence Consulting
With over twenty years as a senior executive and division head of leading advertising, software and media organizations, Gary is a multi-disciplined professional who's deeply experienced in the strategy, design and technology architecture of interactive marketing and direct marketing/CRM solutions. An accomplished manager, leader, strategist and user experience architect, he's conceived, proposed, architected and delivered an extensive number of innovative solutions to the US Army and other leading organizations.

Jeff _brownJeff Brown, Executive Vice President, Next IT
Jeff Brown has a deep understanding of the value proposition and market requirements of intelligent customer self-service and innovative technology. He has experience working on a wide variety of software solutions, including specializing in asset and service management solutions at Peregrine Systems. Jeff specializes in pairing technology with smart business practices to grow client profits and increase customer satisfaction.

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