All told, success is when conversational AI solves a problem that gives your business an unmistakable edge.

At Next IT, we make success happen by collaborating closely with your team, staying focused on delivering the right outcomes, and making your goals into our goals.

Step 1: Know Your Audience

We take the guesswork out of starting. We apply AI and machine learning technologies to analyze the current conversations your audience is having with you to give you an evidence-based proposal on implementing a virtual assistant that will be successful on day one.

Audience Icon

Step 2: Trusted Teamwork

Our experts have extensive experience delivering intelligent assistant solutions in some of the most complex environments in the world. We know what it takes to navigate an enterprise and we work with you to deliver a personalized, meaningful, conversational AI experience that represents your brand and improves your bottom line.

Teamwork

Step 3: Rapidly Enhance and Grow

The premise of AI is to never stop expanding, enhancing, and growing the system’s understanding and use cases, and Alme Enterprise Solutions ensures you do just that. That’s why many of our clients have worked with us for over two decades and counting.

Extensible

Intelligent products that already know your business

Based on real-world experience and industry expertise, we built these customer engagement and workforce support products to speak your language and know your business.

Financial Services

More than online banking, we help banks, brokerage firms and other financial organizations boost employee productivity and attract customers with unmatched contextual, secure experiences.

  • Assists customers with:
  • Enrollment
  • Funding
  • Lending
  • Collections and payments
  • Insurance, forms and application submissions
  • Products, tools and services awareness
  • Assists employees with:
  • Compliance
  • Client relations
  • Information management
  • Portfolio management
  • Internal process assistance
  • Account advising

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Public Sector

Partnering with government agencies since 2003, we empower front-line employees and improve multi-channel customer service all while driving down internal costs.

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  • Assists customers with:
  • Personalized and accurate Q&A
  • Navigation through complex websites and information
  • Enrollment, forms and processes
  • Policy information and selection
  • Recruiting and qualifying
  • Assists employees with:
  • Extending subject matter knowledge
  • Customer knowledge
  • Compliance and regulations
  • Information management
  • Internal process assistance and troubleshooting

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Communications

A natural fit for the most advanced natural language platform in the world, telecommunications firms instantly benefit from seamless customer service.

  • Assists with:
  • Tech support / account access
  • New subscriber on-boarding
  • Email, DVR and web browser support
  • Up-selling (pay-per-view, on-demand)
  • Billing and payment
  • Change and cancel services
  • Outage notifications
  • Moving and relocation
  • Field service
  • Mobile and streaming

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Healthcare

Make healthcare management easier for your consumers. Alme delivers personalized assistance and guidance to drive better outcomes.

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  • Administrative assistance:
  • Scheduling appointments
  • Sending emails, texts, calls and alerts
  • Simplifying form, policy and procedure interactions
  • Insurance plan enrollment and new member education
  • Advising on eligibility and coverage
  • Viewing member benefits and claims
  • Amplifying sales force productivity
  • Clinical assistance:
  • Answers day-to-day questions about a condition or medication
  • Medication and appointment reminders with calendar integration
  • Tracking of symptoms and medication
  • Combines patient service programs
  • Journaling and reporting
  • Refills and shipping of Rx
  • Health assessments

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Travel

From assistance making reservations to helping travelers select the perfect vacation package, our virtual travel assistants are there for your customers every step of the way.

  • Assists with:
  • New reservations and bookings
  • Existing reservation
  • Loyalty & awards
  • Day of service logistics
  • Deals, packages and discounts
  • In-travel services
  • Login issues
  • Seating and accommodation options
  • Infant, pets, and special needs

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Insurance

With our proprietary technology, users get instant access to personalized benefit information, cost estimates and help completing forms – saving time and money and making interactions easier for both agents and members.

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  • Assists with:
  • Claims
  • Billing and statements
  • ID cards
  • Policy information
  • Policy selection

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IT Help Desk

People are happiest and most productive when their technology is at peak performance. Alme gives your employees, and your IT team, fast access to the tools that will get them - and keep them - up and running.

  • Assists with:
  • Ticket request / status
  • Troubleshooting
  • Software licensing
  • Login issues
  • Software updates
  • Network connectivity

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Human Capital Management

Equally at home facing inward at your organization as it is facing your potential recruits. Let us streamline your internal HR practices to make a team of happier employees. Answer questions for employees, manage timesheets and more.

  • Assists with:
  • Recruiting
  • On-boarding
  • Benefits
  • Company policies
  • Employee data management
  • Travel, expense reports and reimbursement
  • Employee relations
  • Employee training and development
  • Annual reviews
  • Health and wellness
  • Leave and PTO
  • Payroll
  • Retirement and separation

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Sales Engineer

Make it easy for your sales team to get up-to-date product information, leads and projections. And, because your team can converse in their own words, you’ll discover what questions the market has, so you can fine-tune your sales strategy accordingly.

  • Assists with:
  • Product information
  • Brand sentiment
  • Marketing Support
  • Graphical analysis of KPIs by region and time period
  • Analysis of brand vs. competitors
  • Qualifications

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Wildcard

This is by no means a comprehensive list. Our favorite game is when new clients try to stump us with a new vertical or challenge. We like it because we always win.

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