Learn the six roadblocks that contact centers encounter and how to innovate for boundless customer engagement.
If you have too many calls and too few agents, these automation strategies will help you adapt and respond like never before.
Introducing a new way to assist your employees where they are: Verint's WFH IVA, which is designed with natural language understanding intents specific to work-from-home needs and issues surrounding COVID-19.
Business is built upon conversations. That’s why your conversational AI solution needs to do more than just streamline processes. It needs to power the kind of conversations that foster trust and get to the core of what people need.
For nearly two decades, our intelligent virtual assistants and enterprise chatbots have been empowering Fortune 5000 enterprises to elevate the customer experience and drive operational efficiency.
Fuel innovation in your company, differentiate your brand and grow your business with those solutions, built on the unmatched Alme® platform.