Verint Next IT: Conversational AI Platform

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

In this Gartner report, learn how to deploy and run conversational AI solutions in the short term, with an eye to the post-pandemic midterm.

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7 Ways to Automate Call Deflection in a Hurry

If you have too many calls and too few agents, these automation strategies will help you adapt and respond like never before.

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Work From Home Virtual Assistant

Introducing a new way to assist your employees where they are: Verint's WFH IVA, which is designed with natural language understanding intents specific to work-from-home needs and issues surrounding COVID-19.

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Conversations Contain Powerful Insights

Business is built upon conversations. That’s why your conversational AI solution needs to do more than just streamline processes. It needs to power the kind of conversations that foster trust and get to the core of what people need.

For nearly two decades, our intelligent virtual assistants and enterprise chatbots have been empowering Fortune 5000 enterprises to elevate the customer experience and drive operational efficiency.

Fuel innovation in your company, differentiate your brand and grow your business with those solutions, built on the unmatched Alme® platform.

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Alme® Platform

Powerful, Purposeful, Extensible

Our Alme® platform allows your business to scale with precision. Apply your existing assets, work with any end point, personalize experiences, gain business-changing insights, make real-time adjustments, and more. With Alme®, your AI solution evolves with your business. It’s one of the world’s largest human-validated data libraries and the foundation of our AI solutions.

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Our Solutions

Plan, Build, Expand

Integrating AI into your enterprise at any level is a big deal. We help you get started with a simple and powerful approach to planning. With AI Blueprint™ and our Intelligent Virtual Assistant Starter Packs, we can reduce your risk and fortify your AI investment. It’s the smart start to enterprise AI that accelerates results and ensures long-term success.