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AI and Automation is the Path to the Future for Contact Center

Automation has revolutionized staff productivity in contact centers by eliminating time-consuming, manual tasks that are tough to accomplish in conjunction with the high volume of inquiries they receive every single day. These newer developments in AI push companies to reconfigure their front and back-office service strategies to effectively maximize productivity.

Download this analyst report by DMG Consulting to learn why enterprises are giving analytics-enabled quality assurance, robotic process automation (RPA), and intelligent virtual assistants (IVAs) priority to improve the customer and employee experience.