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Six Perspectives on Intelligent Assistance

Intelligent Assistance (IA) is a critical component helping to solve digital commerce challenges and delivering better customer experiences. However, to be successful, implementing IA requires help and cooperation from several teams across an enterprise.

By bringing together six enterprise stakeholders — the Interactive Voice Response (IVR) team, Contact Center Operations and Management, Systems Design and Development, Digital Commerce and Emerging Technologies, Customer Experience, and Marketing —  only then can intelligent assistance can be used to its full potential.

Get your copy of this Opus Research report to learn practical advice on how these six key enterprise stakeholders can work together to create a winning intelligent assistance strategy.