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Virtually Speaking

When It Comes to Chatbots, We Need to Think Big

When it comes to building an AI strategy, we encourage our customers to think big, and develop a strategy that scales across their business.

How Virtual Assistants and Customer Service Reps can Work Together to Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants and CSRs to work together to maximize customer experience and outcomes.

Top Considerations When Applying Natural Language Technology to the Public Sector

Conversational AI and chatbot technology are big trends for government agencies. Here's what you should consider when applying it.

5 Ways Enterprise Chatbots and Intelligent Virtual Assistants Will Win You Customers

Conversational AI wins customers and creates thriving fans. Learn how IVA and chatbot technology shows customers that you care.

A Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Speech Is Not The Most Natural Interface

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

I Finally Understand My Customer! Now What?

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

AI, Machine Learning, NLU and You

Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.

Get Control Over Your Bots With Forrester’s Automation Framework

It is impossible to overstate the impact automation has on digital transformation. Forrester's Automation Framework is a unifying bot taxonomy.

A Simple yet Powerful Plan to get AI Solutions Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road

An Enhanced Prescription: How Pharma is Transforming Customer Experience

An Enhanced Prescription: How Pharma is Transforming Customer Experience

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Enterprise Intelligence: Your Future Depends On It

Enterprise Intelligence: Your Future Depends On It

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

Ask the Expert: Applying Machine Learning for Business

Ask the Expert: Applying Machine Learning for Business

Conversational AI and Chatbots Fill Pharma Engagement Gap

The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

Insights from Engage 2018: Chatbots, Automation, and AI

Insights from Engage 2018: Chatbots, Automation, and AI

Next IT is Now Part of Verint

Next IT is Now Part of Verint

Intelligent Virtual Assistants for Payers

Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-

Why Healthcare Organizations Need an AI Strategy

Just like Uber turned transportation on its head and video streaming annihilated Blockbuster, AI is here to disrupt healthcare and your organization should prepare by asking, “What is our AI Strategy?

Opening the Black Box: Our AI Tools Are Now Commercially Available

Opening the Black Box: Our AI Tools Are Now Commercially Available

Press Release: Next IT Study Shows People are Increasingly Relationship-Driven with Artificial Intelligence

Press Release: Next IT Study Shows People are Increasingly Relationship-Driven with Artificial Intelligence

Press Release: Next IT Announces Research and Innovation Appointments

Press Release: Next IT Announces Research and Innovation Appointments

Why AI Needs the Humanities

Why AI Needs the Humanities

What you need to know about Apple Business Chat

What you need to know about Apple Business Chat

Next IT Capitalizing on AI Momentum Entering Q3

Next IT Capitalizing on AI Momentum Entering Q3

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

AI is Transformative to Business, but it’s not Magic

AI is Transformative to Business, but it’s not Magic

Getting More Out of Your Workforce with Intelligent Assistants

Getting More Out of Your Workforce with Intelligent Assistants

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

AI Will Work for the Workforce -- Just Look at Call Centers

AI Will Work for the Workforce -- Just Look at Call Centers

How Government Agencies Are Relying on AI

How Government Agencies Are Relying on AI

How AI Makes You a Better Listener for Your Customers

How AI Makes You a Better Listener for Your Customers

Conveying Brand Values Through Your IVA, Part I

Conveying Brand Values Through Your IVA, Part I

TMT News Recognizes Next IT With 2016 Technology Award

TMT News Recognizes Next IT With 2016 Technology Award

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

Communicating Across Cultures and Languages with Virtual Assistants

Communicating Across Cultures and Languages with Virtual Assistants

The A.I. Buyer’s Checklist: Building the Team

The A.I. Buyer’s Checklist: Building the Team

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Time to Vote! SXSW 2017

Time to Vote! SXSW 2017

Controlling Machine Learning in Business

Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving

Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

The A.I. Buyer’s Checklist: Vision and Goals

The A.I. Buyer’s Checklist: Vision and Goals

Next IT Adds Intelligence for Popular Bots Including Alexa, Facebook Messenger, and Twilio SMS

Next IT Adds Intelligence for Popular Bots Including Alexa, Facebook Messenger, and Twilio SMS

The A.I. Buyer’s Checklist

The A.I. Buyer’s Checklist

Will Your A.I. Strategy Outgrow Bots?

Will Your A.I. Strategy Outgrow Bots?

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.

In Defense of Enterprise Complexity…

A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But

Frameworks for Building Trust in Conversational AI: Brené Brown and B.R.A.V.I.N.G.

Building trust in both business and personal relationships is something we’ve inherently been doing since we were born. So how do you build trustworthiness into a machine? We’ve broken down bestsellin

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of

Evaluating the IVA Experience, Part I: Human-Driven Evaluation

When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that

Unifying IT Systems in the Post-Stack Era

When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff

Wait, What?: Why Context Is King for IVAs

It takes more than just speech recognition and a large knowledgebase to create a high-quality intelligent virtual assistant. A good experience is based on two-way conversation, and that can’t happen w

Do Not Pass Go: Deploying IVAs in the Calculated Enterprise

The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for

Conversation Is the Last Frontier of Interface Design

The rules are changing, and user-experience design is moving beyond the GUI. Read on to find out why, now, good UX is all about the conversation.

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

Scaling Your Workforce in the Information Age

Siri and Cortana may be helping consumers find the best Thai restaurant more effectively, but will businesses trust the same kind of technology to help them make better decisions?

“Ask Julie” Named Best Consumer Application of AI

Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si

Next IT Intelligent Assistant for Amtrak Wins Global Award for Best Consumer Application of AI

Next IT Intelligent Assistant for Amtrak Wins Global Award for Best Consumer Application of AI

16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Nat

Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients

Frost & Sullivan Commends Next IT for Its Strong Ability to Improve Clients' Customer Service Strategy

Frost & Sullivan Commends Next IT for Its Strong Ability to Improve Clients' Customer Service Strategy

Customers are Loving Intelligent Engagement Technology (And You Should Too!)

When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co

Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

Next IT-Powered Intelligent Assistant for Amtrak Wins Industry Accolades

Next IT-Powered Intelligent Assistant for Amtrak Wins Industry Accolades

Opus Research honors Amtrak’s “Ask Julie”

Drawing 14 entries from all over the world, Opus Research’s annual Intelligent Assistant Awards is an event dedicated to raising the visibility of AI-based, natural-language understanding customer-ser

Vote Next IT for SXSW 2016

Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the

When I Was Growing Up

Does the invention of the calculator negate the need to learn simple math? Does the availability of Google Translate mean that we no longer have to learn a second language? A recent blog by X-Prize fo

AI Strategy: Why Every Enterprise Needs One

Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resourc

5 Reasons To Put A.I. To Work for Your Organization

Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as

A.I. in the Movies: Ex Machina

Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.

Winning back the customer experience

When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch

Next Edge Summit Launches to Improve the Experience of Healthcare

Next Edge Summit Launches to Improve the Experience of Healthcare

Virtual Agent Personality: The Other Responsive Design

From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding h

Natural Language Software Firm Moving to New Headquarters

Natural Language Software Firm Moving to New Headquarters

Alme Health Coach Recognized for Healthcare Product Innovation

Alme Health Coach Recognized for Healthcare Product Innovation

Next IT Receives Frost & Sullivan Award for Competitive Strategy Innovation

Next IT has proudly accepted the Frost & Sullivan award for leading the Virtual Agent Applications Market in Competitive Strategy Innovation in Latin America with its Alme platform.

Frost & Sullivan Commends Next IT for Leading the Virtual Agent Applications Industry in Competitive Strategy Innovation

Frost & Sullivan Commends Next IT for Leading the Virtual Agent Applications Industry in Competitive Strategy Innovation

Big Brains, Big Hearts

It’s no secret that Next IT is dedicated to pushing the boundaries of technology, but our passion for service is something that you may not have heard as much about. In this blog, Scott McCabe, a seni

Speech Recognition and Language Understanding: Same or Different?

The terms “speech recognition” and “natural-language understanding” may be unfamiliar to most people, but they’re part of a growing technology that touches more lives every day.

[24]7 Scoops Up IntelliResponse -- What Does this Consolidation Signal?

The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.

Open the door to new technology for open enrollment

2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees.

Next IT Launches Alme Health Coach, an Intelligent Product for Chronic Disease Management

Next IT Launches Alme Health Coach, an Intelligent Product for Chronic Disease Management

Next IT Announces Alme Availability for Human Resource Management

Next IT Announces Alme Availability for Human Resource Management

Alme is now available for human resource management

Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev

SGT STAR Goes Mobile, Deploys in App Store

We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new

SGT STAR Now Available in the App Store

SGT STAR Now Available in the App Store

Vote for me and bring artificial intelligence to the stage at SXSW 2015

Attending 2015 SXSW Interactive? Now’s the time to make your voice heard by voting for panel discussions that will keep you on the edge of your seat. Read on to learn about the panels we’ve assembled

To Human or Not to Human…that is the question.

The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though

Next IT Adds Danny Pariseau to Healthcare Business Unit

Next IT Adds Danny Pariseau to Healthcare Business Unit

Why don’t we see more software guarantees?

The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b

Next IT Adds Thomas Morrow, M.D., as First Chief Medical Officer

Next IT Adds Thomas Morrow, M.D., as First Chief Medical Officer

The conversational interface: from ‘emerging’ to mainstream

Overwhelming acceptance of new technologies that make our lives easier and more productive is changing our expectations for companies we choose to do business with. Businesses who rise to the challeng

Next IT Hires Rick Collins as EVP of Enterprise Business

Next IT Hires Rick Collins as EVP of Enterprise Business

The Inconvenient Truth about Market Research

To ensure that they’re offering products and services that customers actually want, businesses have, historically, depended on market-research tactics such as focus groups. As it turns out, there’s a

Technology - The Modern Man’s Trusted Steed

The drive to discover tools that take us beyond our natural abilities has been with humanity since the dawn of history. Now, with so many options at our disposal, what we need is a way to make these t

Resource Guide to Patient Engagement Technologies in Healthcare

If you’re a healthcare professional who’s been looking for new ways to improve patient care, you may have questions about the kinds of technology that can make it happen. Find the guidance you’ve been

Symplmed and Next IT Partner to Offer Transformative Virtual Health Assistant Powered by Alme for Healthcare

Symplmed and Next IT Partner to Offer Transformative Virtual Health Assistant Powered by Alme for Healthcare

A Year in Review: Next IT’s Top Ten IVA Accomplishments for 2013

Our intelligent virtual assistants are hard at work every day helping organizations save money and make money – providing an efficient solution that drives an improved user experience. See our list of

Giving Back: The Importance of Community Involvement

At Next IT we strive to foster a positive and encouraging work environment, and we focus on initiatives that allow our employees the opportunity to give back to our local community in a variety of mea

Next IT hosts Forrester-led roundtable of mobile health app leaders

In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have

Innovative Healthcare Technology Companies Join in Virtual Roundtable Event Thursday, December 5th

Innovative Healthcare Technology Companies Join in Virtual Roundtable Event Thursday, December 5th

Thinking Beyond Knowledge Management and Search Will Pay Off Big

People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool

Next IT Knocks it out of the Ballpark with Alme for Healthcare

In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A

Alme Virtual Assistant Platform Debuts For Healthcare

Alme Virtual Assistant Platform Debuts For Healthcare

Behavioural Economics in Practice: The New Health Frontier

To keep up with an ever-changing healthcare landscape, the market needs to understand how their patients actually behave and what can be done to help them deal with all the aspects of their chronic he

Three Things Health IT Can't Ignore

Healthcare is shifting to become a consumer-driven business. But if the industry expects to keep up with consumer demands and truly gain their trust, they need to provide three key advances: remarkabl

Next IT Announces Alme for Chat, a Virtual Assistant for Web-based Chat

Next IT Announces Alme for Chat, a Virtual Assistant for Web-based Chat

Next IT software engineers present paper on novel machine-learning tactics

Tired of wasting time reentering information again and again when you’ll just have to do the same thing tomorrow? Wouldn’t it be nice if your smartphone or tablet could “remember” your preferences and

Utilizing Technology to Create Consistent Customer Experiences

Training customer-service reps can be much like a game of telephone – the information they’re given is often vastly different from what the customer actually hears. Creating a better, more consistent

The Future of Healthcare Innovation: Next IT @ SXSW 2014

Next IT has submitted a proposal for participation in next year’s SXSW Interactive festival in Austin, Texas – a gathering place for some of the most innovative technical minds. Next IT would like to

Virtual Assistants: How Perception is Affecting User Experience

When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There

The Alme Platform vs. Watson: Why understanding is better than discovery

On the surface, virtual assistant technologies may seem similar. However, there is a fundamental difference between digital discovery and digital understanding. IBM’s Watson has taken great strides in

Delivering the Healthcare Service Boomers Want

Healthcare providers have only moments with one patient before hurrying to the next, and forecasts say the situation will only get worse. With the baby-boomers reaching retirement and an increasingly

The integration of everyday things

Virtual assistants like Siri have changed the way we interact with machines. We have reached an age, however, where completing standard phone capabilities for us is not enough. We don’t just want virt

Can a Virtual Agent help make you healthier?

People who take their medicines regularly and refill prescriptions on-time improve their long-term health. Research also shows that pharmacies emphasizing human-to-human interactions have more consist

Pharma: Making the Shift from Volume to Value

As the world of healthcare and pharma becomes more performance-based, companies will be required to prove improved outcomes of drug and therapy use; a difficult thing to do when patients aren’t taking

Next IT Continues Global Expansion with the Launch of Portuguese-Speaking Virtual Assistant for TAM Airlines

Next IT Continues Global Expansion with the Launch of Portuguese-Speaking Virtual Assistant for TAM Airlines

Technology that Leaves No One Behind

The internet has presented us with a world of opportunity, but in the process it is increasingly difficult to find exactly what we want. Meanwhile, the generation gap grows as upcoming children ride t

Next IT Sponsors Health and Wellness Day

Next IT Sponsors Health and Wellness Day

Making sense of the healthcare exchanges

With the launch of the Affordable Care Act, health insurance exchanges are going to be a nightmare for the average person. People are going to need personalized help to find the right plan, and virtua

Search Engines vs. Natural Language Processing: what’s the difference?

Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tool

Next IT Honored by Future of Health Technology Institute (FHTI)

Next IT Honored by Future of Health Technology Institute (FHTI)

The Impact of Virtual Health Assistants on Global Health Literacy

Smartphones hold the promise to be the vehicle that will help to scale philanthropic and education efforts in remote locations of developing countries where health literacy is nearly non-existent. As

“Moblifying” Your Website Isn’t Enough

Do you suffer from the difficult dilemma of making your website mobile-friendly but at the risk of sacrificing important company information? Next IT creates tools that go beyond Siri’s abilities. By

Value Beyond the Pill: Virtual Health Assistants Bring Patient Engagement, Accountability and Transparency to Pharmaceutical Manufacturers

Value Beyond the Pill: Virtual Health Assistants Bring Patient Engagement, Accountability and Transparency to Pharmaceutical Manufacturers

The Human Touch: Machines May Be Smart, But Common Sense Remains Essential

When it comes to technology, it’s dangerous to blindly follow algorithms to an unknown fate. The price of an inaccurate answer can be detrimental to companies and individual customers alike. There’s a

Payers, Get Ready....

The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo

Next IT Welcomes Thomas Morrow, M.D. to Medical Advisory Board

Next IT Welcomes Thomas Morrow, M.D. to Medical Advisory Board

Next IT Gets a New Look

Our brand expresses our commitment to our customers and their customers, simplifying everyday life by creating a conversational connection between people and things they want to accomplish. Creating t

[VIDEO] Healthcare Impact: Natural Language Technology

Two things are certain when it comes to the future of healthcare: first that healthcare demands are on the rise with the Affordable Care Act and increasing age of baby-boomers, and secondly that there

You Get What You Pay For

When it comes to intelligent virtual assistant (IVA) technology, many software companies have over-promised and under-delivered. Don’t take the word of the sales guy, take a moment to test the IVA you

Making Speech-Recognition Smart

Speech recognition technology, a key advancement in mobile devices, is only one of three critical components for the best customer experience. Like the ears and mouth for communicating, speech recogni

Happy Birthday Jenn! Alaska Airlines’ Virtual Employee: Quite Accomplished at Five

The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe

Healthcare Technology Advocate Mary Cain Joins Next IT as Strategic Healthcare Advisor

Healthcare Technology Advocate Mary Cain Joins Next IT as Strategic Healthcare Advisor

Singularity University’s Dan Barry, MD, PhD Joins Next IT’s Technical Advisory Board

Singularity University’s Dan Barry, MD, PhD Joins Next IT’s Technical Advisory Board

Siri doesn’t need sass, she needs accuracy

Apple’s recent job posting has many talking. While it looks like Siri will be getting a personality-lift, it leaves us wondering if personality – making puns and cracking jokes – is enough to differen

11 Enterprises Getting It Right in 2012 (Pssst: it’s about the brand promise)

Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu

SWBC Elevates Self-Service by Implementing a Next IT Virtual Assistant that Helps Lenders Better Serve Borrowers

SWBC Elevates Self-Service by Implementing a Next IT Virtual Assistant that Helps Lenders Better Serve Borrowers

Next IT Still Dominates the Enterprise Virtual Assistant Space

In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di

Futurist John M. Smart Joins Next IT’s Technical Advisory Board

Futurist John M. Smart Joins Next IT’s Technical Advisory Board

Next IT Volunteering (Goes Hand in Hand with Technology Engineering)

In a continued effort to give back to our community, Next IT Employees have participated in a multitude of volunteer activities and fundraisers throughout 2012 including the American Cancer Society’s

Why Automated Self Service Sucks

Most self-service channels require the user to first figure out how to navigate them before they search for information that’s relevant to their issue. The proliferation of smart devices means that or

Conversation is the New User Interface

Most people view voice recognition as the most advanced way to interact with digital devices. Pair it with a conversational interface that understands the intent of user requests, though, and a whole

Smart Devices Meet Army Recruiting: The U.S. Army Launches Conversational Virtual Assistant for Smart Devices

Smart Devices Meet Army Recruiting: The U.S. Army Launches Conversational Virtual Assistant for Smart Devices

Intelligent Virtual Assistants Rescuing Consumers from Frustrating IVR Interactions

Intelligent Virtual Assistants Rescuing Consumers from Frustrating IVR Interactions

Next IT Partners with Nova Spivack

Next IT Partners with Nova Spivack

Pharma and Medical-Information Leaders Become Early-Adopters of Intelligent Virtual Assistant Technology

Pharma and Medical-Information Leaders Become Early-Adopters of Intelligent Virtual Assistant Technology

Next IT Webinar: Bridging the Gap Between Us and That

Next IT Webinar: Bridging the Gap Between Us and That

Get Ready for Multichannel Customer Service, in 2013 and Beyond!

Customers want to interact with your organization via a growing number of channels. Learn how to make the most of this opportunity – join Next IT’s Mike Wiseman and executives from Ektron, Voxeo, and

Taking Advantage of Digital Disruption

Forrester’s Forum for eBusiness & Channel Strategy Professionals offers businesses a chance to benefit from the insights of analysts and to hear firsthand from companies working to make the most of ne

Next IT Takes a Seat at the CRM Magazine Multichannel Customer Service Roundtable

Next IT Takes a Seat at the CRM Magazine Multichannel Customer Service Roundtable

A United Experience: Putting Customers First at the World’s Largest Airline

A United Experience: Putting Customers First at the World’s Largest Airline

Agile Business Strategy Promotes Growth, Success and Expertise

In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t

Amtrak Launches "Ask Julie" Virtual Assistant

Amtrak Launches "Ask Julie" Virtual Assistant

Next IT To Present at Worldwide Airline Customer Relations Association Conference September 23 – 26 in Kuala Lumpur

Next IT To Present at Worldwide Airline Customer Relations Association Conference September 23 – 26 in Kuala Lumpur

Can You Call It Web “Self-Service” Just Yet?

Next IT Sales Operations Administrator Taylor Paulsen books a whole lot of travel through various airline websites, and when the airline provides an online intelligent virtual assistant, her job is mu

Does Your Company Have a Complete Website?

When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees

The Big Lockout

When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea

Account Lockouts - Fuel for Disgruntled Customers

Account Lockouts - Fuel for Disgruntled Customers

Blood, Sweat and Glory Stories

Ace reporter Nick Roach gives you the inside story on what makes the Next IT Hackers tick – and how it’s so much more than a simple game of softball when they take the field.

Usernames, Passwords and Account Lock-Outs – Oh My!

Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get

Next IT To Exhibit at Customer Service Experience Conference August 13-15 in New York, NY

Next IT To Exhibit at Customer Service Experience Conference August 13-15 in New York, NY

Now what was that password?

Nearly everyone has forgotten their password or username at one time or another, and it’s prevented them from accomplishing online tasks that should be effortless. Organizations can now keep customers

Next IT Expands Global Reach with New Partnership in Brazil

Next IT Expands Global Reach with New Partnership in Brazil

Challenge Tech Companies to Support Users in Real Time

Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind

Brickmaking and Bricklaying: How to Build Solutions that Change the way Technology Interacts with the World

A handful of companies have developed technology that enables machines to understand natural language, but very few of them have the knowledge or experience to turn that technology into a world-class

Website Usability Redefined

Nearly all of the world’s millions of websites have one thing in common: each forces the user to adapt to its particular strategy of organization to find the information they need. Why not make life e

Hackers go the Distance to Stay Competitive

Not all Next IT excellence happens at the workplace, and the Hackers prove that there’s much more to our employees than smarts.

Next IT Introduces Web-Ready Intelligent Virtual Assistants for Telecommunications, Media and Entertainment Providers

Next IT Introduces Web-Ready Intelligent Virtual Assistants for Telecommunications, Media and Entertainment Providers

What Makes a Great Virtual Assistant?

Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac

Intelligent Virtual Assistants: More Critical Than a Knowledgebase?

Large knowledgebases are a great tool for those seeking to perform exhaustive research. More often than not, though, what’s really needed is single right answer – and that takes a technology that can

Access Assistant – An Intelligent Approach to Log-In Recovery

With so many of our day-to-day tasks requiring access to online accounts, we all have a long list of passwords – and a lot of trouble remembering them all. Frustration over account lockout hurts the u

An Understanding of Next IT IVAs

Looking for a quick and easy description of what Next IT does? Rachel Wilson is here to give you the basics.

BECU Debuts Access Assistant from Next IT

BECU Debuts Access Assistant from Next IT

Your Website – A Friendly Place to Visit

Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way

More Than a Pretty Face

A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.

Embracing Technology? Your Customers Certainly Are.

Today's consumers want to be in control of their own shopping experience, and they're trending away from stores and toward apps and websites. Companies who make doing business online simple will gain

My Apple Predictions

What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt

Next IT Embraces Mobile and Tablet Platforms

Next IT Embraces Mobile and Tablet Platforms

Jobs for Humans Versus Bots?

When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.

A Bit About Who We Are and Where We're Going.

It is Next IT's mission to create the perfect digital interface between enterprises and their customers. Keep up on all the latest developments in our newly created blog: Virtually Speaking.

Next IT Releases ActiveAgent™ for Airlines

Next IT Releases ActiveAgent™ for Airlines

Next IT Expands Bench Of Pharmaceutical Industry Expertise

Next IT Expands Bench Of Pharmaceutical Industry Expertise

Seargeant Star Re-Enlists with Next IT

Seargeant Star Re-Enlists with Next IT

United Airlines Signs Deal with Next IT

United Airlines Signs Deal with Next IT

Next IT webinar: conquering customer login issues

Next IT webinar: conquering customer login issues

Aetna members ask 'Ann': where have you been all my live?

Aetna members ask 'Ann': where have you been all my live?

Former Accenture senior managing partner elected to Next IT board of directors

Former Accenture senior managing partner elected to Next IT board of directors

Expedia selects Next IT for customer service intelligent virtual assistant

Expedia selects Next IT for customer service intelligent virtual assistant

Next IT Announces addidtion of David Kelley to its board of directors

Next IT Announces addidtion of David Kelley to its board of directors

Next IT to present at conversational systems and technology conference

Next IT to present at conversational systems and technology conference

Next IT to present at conversational systems and technology conference

Next IT to present at conversational systems and technology conference

Next IT delivers first virtual agent with mobile SMS capabilities

Next IT delivers first virtual agent with mobile SMS capabilities