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Virtually Speaking
James Mesbur
Recent Posts
Speech Is Not The Most Natural Interface
Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.
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I Finally Understand My Customer - Next Steps With Chatbots
There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.
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AI, Machine Learning, NLU and You
Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.
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