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Virtually Speaking

James Mesbur

James Mesbur

Recent Posts

Speech Is Not The Most Natural Interface

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

I Finally Understand My Customer - Next Steps With Chatbots

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

AI, Machine Learning, NLU and You

Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.