Virtually Speaking

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.