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Virtually Speaking

Jen Snell

Recent Posts

In Response to IBM, and the Scourge of Enterprise Software Gaslighting

When it comes to IVA vendors for the enterprise, IBM says they're the only provider around. Experience, results, and customers tell it differently.

Planning for AI: 6 Tenets of Getting Conversational AI & IVAs Right

Enterprises looking to take Conversational AI & IVA projects from POCs & pilots to the broader organization, it's critical to chart your course for success

When It Comes to Chatbots, We Need to Think Big

When it comes to building a Chatbot, we encourage our customers to think big, and develop a strategy that scales across their business.

An Intelligent Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

AI Blueprint: Unlock Conversational Insights to get IVAs and Chatbots Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road

An Enhanced Prescription: How Pharma is Transforming Customer Experience

An Enhanced Prescription: How Pharma is Transforming Customer Experience

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Ask the Expert: Applying Machine Learning for Business

Ask the Expert: Applying Machine Learning for Business

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

Insights from Engage 2018: Chatbots, Automation, and AI

Insights from Engage 2018: Chatbots, Automation, and AI