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Virtually Speaking

Mike Bookey

Recent Posts

Automating for the Future of the Contact Center

With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.

How to Jumpstart Your AI and Self-Service Efforts When Resources are Constrained

Don’t put your automation strategies on the back burner.

Using Machine Learning to Create Lasting Success

Develop and enhance your Machine Learning model as you adapt and grow your business.

Language Lesson: What We're Really Talking About When We're Talking About Machine Learning

Boost your machine learning IQ. A machine learning 'cheat sheet' to help you gain insight into understanding key terms.

Myths, Misunderstandings, and the Truth About Machine Learning

Why are we so confused about machine learning?