Here are some of the ways artificial intelligence is elevating user interactions and, ultimately, improving call center operations.

Here are three megatrends in the AI landscape this year (2020), bringing tech and superagents together to enhance the customer experience.

Contact centers are moving toward conversational AI adoption to improve customer relationships. Learn how this will continue fueling engagement in 2020.

Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.

As Gen Zs enter the workforce, these high-tech employees bring with them a demand for technology, & workplaces are adopting high-tech tools to keep up.

Next IT is Now Part of Verint

Opening the Black Box: Our AI Tools Are Now Commercially Available

Press Release: Next IT Study Shows People are Increasingly Relationship-Driven with Artificial Intelligence

Press Release: Next IT Announces Research and Innovation Appointments

Next IT Capitalizing on AI Momentum Entering Q3