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Virtually Speaking

Peter Sowards

Recent Posts

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

“Ask Julie” Named Best Consumer Application of AI

Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si

16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Nat