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Virtually Speaking

Richard Denenny

Recent Posts

Usernames, Passwords and Account Lock-Outs – Oh My!

Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get

Brickmaking and Bricklaying: How to Build Solutions that Change the way Technology Interacts with the World

A handful of companies have developed technology that enables machines to understand natural language, but very few of them have the knowledge or experience to turn that technology into a world-class

Jobs for Humans Versus Bots?

When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.