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Virtually Speaking

Expedia selects Next IT for customer service intelligent virtual assistant

Posted by Next IT on May 24, 2011 12:49:29 AM

 

Spokane, Wash., May 24, 2011: Expedia.com®, the world's largest online travel company has chosen Next IT, a leading provider of Intelligent Virtual Assistants (IVAs) for business, to create and implement its new vision for online customer-service.

IVA will support and assist travelers
"The Virtual Assistant will be an extension of the Expedia brand by providing an intuitive, conversational tool that will help our millions of travelers plan and book travel," Tim MacDonald, Senior Vice President and General Manager of Expedia® said. "Our goal with this project is to offer our customers a way to get the assistance they need, whenever they need it, without having to wait to speak with a representative."

Travelers will be able to access the IVA from multiple places on Expedia's website and ask questions, get assistance with booking travel, check on reservation status and itineraries, and initiate actions using everyday language, just as though they were interacting with a live customer-service representative.

"ActiveAgent's ability to handle complex data is a great fit for Expedia's multifaceted business and the many different types of travelers they serve," said Fred Brown, Next IT Founder and CEO. "Expedia customers will have instant access to the personalized, relevant information they need."

Next IT is a leading provider of conversational online IVA solutions for the travel industry.

About Expedia.com
Expedia.com is the world's leading online travel site, helping millions of travelers per month easily plan and book travel. Expedia.com (http://www.expedia.com/, 1-800-EXPEDIA) aims to provide personalized service, the latest technology and the widest selection of vacation packages, flights, hotels, rental cars, cruises and in-destination activities, attractions, and services. With the Expedia Best Price Guarantee, Expedia.com promises to offer to its customers the best rates available online for all types of travel. Expedia.com is an operating company of Expedia, Inc. (NASDAQ: EXPE).

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Topics: Next IT, Press Releases