Forward-thinking enterprises are increasingly turning to A.I.-based solutions that combine the convenience of automation with the expertise of a live representative, dramatically enhancing the efficiency of customer care.
Early to recognize the tremendous potential conversational A.I. holds for business, leading analyst firm Frost & Sullivan has been keeping a close eye on the state of technology for enterprise. After evaluating the performance of the industry’s major players, they’ve chosen Next IT as the sole recipient of their “2016 Global Technology Innovation Award: Conversational A.I. and Intelligent Assistants.”