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Virtually Speaking

Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

Posted by Christine Malone on Dec 15, 2015 3:09:08 PM


Next IT was proud to accept the Frost & Sullivan Latin American GIL 88 Intelligent Virtual Assistant Industry Award, presented in the vibrant city of Miami earlier this month. Every year, Frost & Sullivan seeks out companies that are raising the bar in product development, driving change through innovation and, ultimately, creating growth.

Read more about why Frost & Sullivan chose Next IT for this award.

This award acknowledges the outstanding achievement and superior performance of Next IT’s virtual assistant technology when employed for customer engagement. Next IT is an industry leader in the intelligent virtual assistant market, not only in Latin America, but worldwide—delivering the right outcomes through A.I.-powered interactions for over 13 years.

“Overall, Next IT’s customers have experienced as much as a 70% reduction in call volume, an 83% drop in live chat volume and a 70% decrease in email volume, in addition to over $45 saved with every virtual assistant engagement.”
-  Melody Siefken, Frost & Sullivan Industry Analyst

An example of one of Next IT’s key implementations in Latin America is TAM Airlines’ intelligent virtual assistant, Julia. TAM, Brazil’s largest airline, partnered with Next IT just over two years ago to improve the online experience for customers and allow them to self-serve in an intuitive, seamless way. Julia was launched on TAM’s website in 2013 to provide fast, friendly resolution to TAM’s customers any time of day or night. To date, Julia has answered over 16.2 million questions with a 90% success rate.

Learn more about TAM’s Julia.

Due to its growth in the Latin American market, Next IT has opened an office in Brazil to better serve its clients in the region.

Topics: Customer service, Awards, Intelligent Virtual Assistants (IVA), Verint Next IT, User Experience