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Virtually Speaking

How Government Agencies Are Relying on AI

Posted by Jen Snell on Feb 2, 2017 3:48:50 PM


With the administration taking shape in Washington D.C., a lot of attention is being focused on how new policy initiatives will impact government agencies. One trend we expect to continue through the next four years is an increased emphasis on intelligent virtual assistants and AI.

This isn’t a new trend, of course. Eleven years ago, we first developed SGT STAR for the US Army. Four years ago, SGT STAR was the first IVA to go mobile. And at Next IT, we’ve been working with an increasing number of government agencies ranging from Amtrak to the U.S. Customs and Immigration Service (USCIS) to develop specialized assistants.

As noted in a recent three-part report from Federal News Radio, many agencies are now looking to provide better customer service and more efficiency through AI deployments. It’s not simply a matter of convenience or even expectations from the agencies’ customers; rather, IVAs are increasingly becoming necessary as budgets shrink and demands for data-driven insights grow.

The FNR series, “AI: The Reality in Your Office,” explores how agencies are using artificial intelligence to meet their mission, and how this impacts the federal workforce. As Jason Matheny, director of the Intelligence Advanced Research Projects Activity (IARPA), emphasizes, “A key issue for federal use of AI is to be able to trust that the system or computer being used is correct; that it’s reached a conclusion — such as a legitimate threat of violence or confirmed disease outbreak — through good evidence and reasoning.”

We couldn’t agree more, and in our work with government agencies, establishing trust with the system is essential for both customers and the federal workers. That’s why Next IT’s emphasis on developing deep domain expertise with our IVAs is so valuable, especially when dealing with sensitive social policy.

You can read the full series of reports, starting with the article “Government Creating a Mind of Its Own,” on FNR’s site, and also listen to their 8-minute radio report here.

For more information on how Next IT is helping government agencies develop their AI strategies and IVAs, and how we can help your business meet the challenges of the next decade, get in touch.

Topics: Verint Next IT, Technology