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Virtually Speaking

Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

Posted by Next IT on Nov 20, 2015 5:40:36 PM


From Robots to Holograms, Next IT Intelligent Assistants Can Seamlessly Engage Users On Any Device or Endpoint

Spokane, Wash. November 20, 2015: – Next IT, the intelligent-interface company, today announced the immediate availability of five new Engagement APIs that make it possible to run their intelligent virtual assistants (IVAs) on any device or endpoint. While Next IT assistants have been implemented in a variety of enterprise environments over the past decade, these APIs dramatically increase the extensibility of the company’s flagship Alme platform. Alme now offers Next IT’s customers more control and configuration flexibility than any other IVA platform on the market.

The highlight of Next IT’s newly available Engagement APIs are an all-new Conversation API package, which makes it possible for Alme’s Natural Language Understanding technology to process any input (text, voice, tap or click) on any device. Conversation can now go anywhere it needs to be to engage customers. The new APIs also add functionality for configuration and media handling so that customers have more precise control over every aspect of end-user experiences.

“Good assistants answer your questions, but great assistants answer them wherever and whenever you need them,” said Tracy Malingo, EVP Product and Delivery, Next IT. “Our APIs change the game for modern enterprises seeking to better engage customers and support their workforces. It’s critical to deploy assistants to the unique endpoints that matter most to any given business, and we make that possible.”

The IVA market is expected to grow to US$5.1 billion by 2022. Large enterprises will lead IVA adoption. Analysts have also predicted that over two-thirds of consumers in developed markets will regularly interact with IVAs by 2017. Given the rapid growth and dissemination of IVA technologies, it’s critical that providers deliver their technology in increasingly flexible and customizable packages. Next IT’s Engagement APIs ensure a perfect match with enterprise requirements while expanding engagement possibilities for end-users.

“The era of one-size-fits-all assistants has come to a close,” said Rick Collins, President of Next IT Enterprise. “Today’s enterprise IT environment is characterized by constant change and myriad end-user needs. IVAs have always excelled at delivering a personalized experience, but we’re now folding that dexterity into all parts of the product -- from configuration to deployment and mobile to wearables, we can deliver results.”

Next IT’s new Engagement APIs are available today as part of the company’s flagship Alme platform.

The Alme Engagement API features four all-new APIs:

Conversation API

The Conversation API exposes methods for sending requests to the Alme platform for natural language understanding. This allows for input -> response interactions, whether it be user text input, Unit requests, or AppEvents (button presses, web page navigation, and other non-text user actions that affect context).

Conversation Support API

The Conversation Support API exposes methods for retrieving the cached conversation history (inputs and responses) for a user’s session. This allows for easy collection and display of the current conversation to the user, in the event of a page refresh or navigation.

Configuration API

The Configuration API exposes methods for retrieving externally available configuration settings, for use by the consuming client. The settings can be segregated by “channel”, allowing for a “Web” client to share a set of common settings with a “Mobile” client, while also having access to settings that are unique to each client “channel”.

Media Retrieval API

The Media Retrieval API exposes methods for requesting resources from the Alme platform, provided by custom “media handlers”. This allows for the Alme platform to support such features as Pre-recorded Voice (PRV) files or Text-to-Speech (TTS), as well as any custom implementations, such as serving images to the UI that are provided with an FPML set.

For more information, please visit: www.NextIT.com/


Topics: Verint Next IT, Press Releases