Intelligent Virtual Assistant provider to discuss conversational technology for the mobile channel
Spokane, Wash., October 17, 2012: We’re in an age of customer engagement where consumers expect faster, more personalized service – regardless of the channel. As a result, companies are faced with the ongoing challenge to offer the same level of support online, in the contact center, and via mobile devices that consumers receive in-person.
In the hour-long web event hosted by CRM Magazine – Mike Wiseman, EVP of Engineering for Next IT, a leading provider of Intelligent Virtual Assistants, will discuss the role of conversational technology in the mobile channel and how companies can take advantage of the technology as a point-of-sale and a customer engagement tool.
“There is a growing need for simple, scalable customer interactions,” says Wiseman. “Bringing conversational technology to the mobile channel opens the door for companies to improve the user experience, and provide a richer, more intuitive way to accomplish tasks.”
The event – taking place on Wednesday, October 24, 2012 from 11 a.m. to 12 p.m. PST (2 to 3 p.m. EST) – will also feature insights from:
- Tom Wentworth, CMO of Ektron
- Tobias Goebel, Mobility Evangelist of Voxeo
- Hansen Lieu, Director of Solution Marketing for SAP
For more information and to register, visit: CRM Magazine Presents: Multichannel Customer Service in 2013
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