Virtually Speaking Blog by Next IT

How Generation Z is Influencing the Future of AI

As Gen Zs enter the workforce, these high-tech employees bring with them a demand for technology, & workplaces are adopting high-tech tools to keep up.

Planning for AI: 6 Tenets of Getting Conversational AI & IVAs Right

Enterprises looking to take Conversational AI & IVA projects from POCs & pilots to the broader organization, it's critical to chart your course for success

How to Create a Super Powerful Helpdesk Team by Adding an IVA

As the demand for helpdesk expertise grows and the average ticket time increases, who helps the helpdesk? After all, even Batman needs Robin.

When It Comes to Chatbots, We Need to Think Big

When it comes to building a Chatbot, we encourage our customers to think big, and develop a strategy that scales across their business.

Customer Service IVA's Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants & Customer Service to maximize customer experience & outcomes

Natural Language Technology Has Major Benefits for the Public Sector

Conversational AI and chatbot technology are big trends for government agencies. Here's what you should consider when applying it.

5 Ways You Can Win Customers with Enterprise Chatbots & IVA's

Conversational AI wins customers and creates thriving fans. Learn how IVA and chatbot technology shows customers that you care.

An Intelligent Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Speech Is Not The Most Natural Interface

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

I Finally Understand My Customer - Next Steps With Chatbots

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.