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Virtually Speaking

When It Comes to Chatbots, We Need to Think Big

When it comes to building an AI strategy, we encourage our customers to think big, and develop a strategy that scales across their business.

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of

AI Strategy: Why Every Enterprise Needs One

Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resourc

Why don’t we see more software guarantees?

The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b

The conversational interface: from ‘emerging’ to mainstream

Overwhelming acceptance of new technologies that make our lives easier and more productive is changing our expectations for companies we choose to do business with. Businesses who rise to the challeng

Next IT hosts Forrester-led roundtable of mobile health app leaders

In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have

Next IT Knocks it out of the Ballpark with Alme for Healthcare

In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A