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Virtually Speaking

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Enterprise Intelligence: Your Future Depends On It

Enterprise Intelligence: Your Future Depends On It

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

Conversational AI and Chatbots Fill Pharma Engagement Gap

The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

Intelligent Virtual Assistants for Payers

Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Controlling Machine Learning in Business

Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.