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How Conversational AI Will Fuel Contact Centers in 2020
Contact centers are moving toward conversational AI adoption to improve customer relationships. Learn how this will continue fueling engagement in 2020.
What 2019 Taught Us About Conversational AI & Enterprise Chatbots
As AI predictions for 2020 are announced it’s important to look back at 2019 to learn what the year taught us about conversational AI & enterprise chatbots
How Conversational AI Can Improve Employee Performance
Business leaders realize that with the right tech, their staff can answer questions faster, complete tasks more efficiently and improve operations & ROI.
Planning for AI: 6 Tenets of Getting Conversational AI & IVAs Right
Enterprises looking to take Conversational AI & IVA projects from POCs & pilots to the broader organization, it's critical to chart your course for success
Conversational AI and Chatbots Fill Pharma Engagement Gap
The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T
Intelligent Virtual Assistants for Payers
Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-
Facebook Messenger gets conversational and intelligent with Next IT IVAs
From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.
Controlling Machine Learning in Business
Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving
Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma
For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.
Unifying IT Systems in the Post-Stack Era
When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless
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