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Virtually Speaking

Conversational AI and Chatbots Fill Pharma Engagement Gap

The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T

Intelligent Virtual Assistants for Payers

Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.

Unifying IT Systems in the Post-Stack Era

When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff

Wait, What?: Why Context Is King for IVAs

It takes more than just speech recognition and a large knowledgebase to create a high-quality intelligent virtual assistant. A good experience is based on two-way conversation, and that can’t happen w

Do Not Pass Go: Deploying IVAs in the Calculated Enterprise

The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

“Ask Julie” Named Best Consumer Application of AI

Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si