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Virtually Speaking

How Virtual Assistants and Customer Service Reps can Work Together to Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants and CSRs to work together to maximize customer experience and outcomes.

A Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Enterprise Intelligence: Your Future Depends On It

Enterprise Intelligence: Your Future Depends On It

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.

In Defense of Enterprise Complexity…

A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of