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Virtually Speaking

Myths, Misunderstandings, and the Truth About Machine Learning

Why are we so confused about machine learning?

Verint IVA is Again Ranked a Top-Rated Enterprise Intelligent Assistant

Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.

What the Fourth Industrial Revolution Means for Your Business

The Fourth Industrial Revolution is here, and it’s focused primarily on automation, it affects everyone, and can help empower smarter business decisions.

In Response to IBM, and the Scourge of Enterprise Software Gaslighting

When it comes to IVA vendors for the enterprise, IBM says they're the only provider around. Experience, results, and customers tell it differently.

Planning for AI: 6 Tenets of Getting Conversational AI & IVAs Right

Enterprises looking to take Conversational AI & IVA projects from POCs & pilots to the broader organization, it's critical to chart your course for success

How to Create a Super Powerful Helpdesk Team by Adding an IVA

As the demand for helpdesk expertise grows and the average ticket time increases, who helps the helpdesk? After all, even Batman needs Robin.

Customer Service IVA's Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants & Customer Service to maximize customer experience & outcomes

5 Ways You Can Win Customers with Enterprise Chatbots & IVAs

Conversational AI wins customers and creates thriving fans. Learn how IVA and chatbot technology shows customers that you care.

An Intelligent Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

AI Blueprint: Unlock Conversational Insights to get IVAs and Chatbots Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road