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Virtually Speaking

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Enterprise Intelligence: Your Future Depends On It

Enterprise Intelligence: Your Future Depends On It

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.

In Defense of Enterprise Complexity…

A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of

Evaluating the IVA Experience, Part I: Human-Driven Evaluation

When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that