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Virtually Speaking

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

A.I. in the Movies: Ex Machina

Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.

Speech Recognition and Language Understanding: Same or Different?

The terms “speech recognition” and “natural-language understanding” may be unfamiliar to most people, but they’re part of a growing technology that touches more lives every day.

SGT STAR Goes Mobile, Deploys in App Store

We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new

The Alme Platform vs. Watson: Why understanding is better than discovery

On the surface, virtual assistant technologies may seem similar. However, there is a fundamental difference between digital discovery and digital understanding. IBM’s Watson has taken great strides in

11 Enterprises Getting It Right in 2012 (Pssst: it’s about the brand promise)

Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu

Next IT Still Dominates the Enterprise Virtual Assistant Space

In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di

Agile Business Strategy Promotes Growth, Success and Expertise

In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t

What Makes a Great Virtual Assistant?

Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac

Access Assistant – An Intelligent Approach to Log-In Recovery

With so many of our day-to-day tasks requiring access to online accounts, we all have a long list of passwords – and a lot of trouble remembering them all. Frustration over account lockout hurts the u